FAQs and Contact Us
For common questions or to ask a question, please visit our Customer Service Page. This is usually the fastest way to resolve your issue. We offer FAQs and support videos to help with product-related issues. Can’t find what you need? Submit a question online on our FAQ page, and we will respond within one business day.
Shipping Policy
INVAN ships within 3 business days. Orders to P.O. Boxes cannot be processed. Your credit card company might show the order as processing or pending; however, no charges will be made until your order ships. A 20% restocking fee may apply to some returns. Refer to the return policy below.
Terms of Use
INVAN and its affiliates provide services to you subject to the following conditions. If you visit or shop on this website, you accept these conditions. Please read them carefully.
Privacy
Please review our Privacy Policy, which also governs your visit to our site, to understand our practices.
Electronic Communications
When you visit the INVAN website or send emails to us, you are communicating with us electronically. You agree to receive our electronic communications. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement from a parent or guardian. INVAN and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Risk of Loss
All items purchased from INVAN are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions
INVAN and its associates attempt to be as accurate as possible. However, INVAN does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by INVAN itself is not as described, your sole remedy is to return it in unused condition. You must contact customer service before returning any product, as returns are not accepted without prior authorization from INVAN.
Disclaimer of Warranties and Limitation of Liability
This site is provided by INVAN on an “as is” and “as available” basis. INVAN makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, INVAN disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. INVAN does not warrant that this site, its servers, or email sent from INVAN are free of viruses or other harmful components. INVAN will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Site Policies, Modification, and Severability
Please review our other policies, such as our shipping and returns policies, posted on this site. These policies also govern your visit to INVAN. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Warranty Statement
For specific warranty information, refer to the user manual that came with the product, or the instructions provided with replacement parts or accessories. The warranty information in the user manual supersedes all oral or electronic warranty information. If you need a user manual for a product, visit the “Parts” section of our website or contact us via phone or email.
All INVAN grills are warranted to the original purchaser to be free from defects in material and workmanship under normal outdoor residential use and when assembled properly (if assembled by the consumer purchaser). Note: For any product shipped outside mainland China, all sales are final.
INVAN warrants its products to the original retail purchaser as follows: For specific warranty information, refer to the user manual that came with the product or the instructions provided with replacement parts or accessories. The warranty information in the user manual supersedes all oral or electronic warranty information. If you need a user manual for a grill, visit the “Parts” section of our website or contact us via phone or email.
From the date of the original purchase, the product is warranted against defects in material or workmanship. Proof of purchase is required. Your sole remedy under the warranty is that INVAN will, at its discretion, replace parts of the product. INVAN reserves the right to discontinue or change materials, parts, models, or products or make substitutions. To inquire about grill and tool product warranties, visit our FAQs page.
To make a claim under this warranty, you must contact INVAN Customer Service (address: 175 Zhuangshi Street, Town District, Ningbo City, Zhejiang Province, China), or call INVAN at 8615988660034. Proof of purchase is required. Shipping costs are the responsibility of the consumer. Returns are not accepted without prior authorization from INVAN.
Warranty Limitations
This warranty does not cover damage resulting from misuse or abuse of the product, nor does it cover repairs made or attempted by unauthorized persons. This warranty does not cover damage due to commercial use, as these grills are intended for residential use only.
Limitation of Damages
The warranties and remedies set forth are exclusive and in lieu of all others, whether oral or written, express or implied. In no event shall INVAN or the dealer selling this product be liable to the consumer for any damages resulting from the use or inability to use the product, including incidental or consequential damages.
Limitations on Warranties and Other Warranty Terms and State Law Rights
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration and terms of the express written warranties. No other warranties exist beyond those stated herein. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Neither INVAN nor the dealer selling this product is authorized to make any other warranties or obligations in connection with this product.
If you need replacement parts within the warranty period, proof of purchase is required. Damage due to commercial or institutional use, accidental or deliberate damage, unauthorized repairs, or misuse is not covered. If defective, INVAN Corporation will repair or replace parts at its discretion.
Propane Cylinders
INVAN does not provide any warranty for propane cylinders (for warranty information from the cylinder manufacturer, refer to the label on the cylinder). The manufacturer of low-pressure cylinders is responsible for the materials, workmanship, and performance of the cylinder. If the cylinder is defective, fails, or you have questions about the cylinder, contact the manufacturer’s customer service center.
Return Policy
INVAN Corporation wants you to be satisfied with every INVAN product you purchase from us or our retail partners. If you are not satisfied with one of our products purchased from a retail store or online retailer, you must contact the store or website operator directly for all returns. We do not accept returns for products purchased from retail partners.
Note: For any product shipped outside mainland China, all sales are final.
If for any reason you are not satisfied with a product purchased directly from one of our official company websites (www.InvanGrills.com), you may return the unused item within 30 days of purchase for a full refund of the product purchase price. Once we receive your return, we will process your refund within approximately 10 business days. Refunds will be issued in the original form of payment.
Please note that the buyer is responsible for return shipping costs. We recommend using a shipping service with a tracking number (FedEx or UPS) to send the package. We are not responsible for products returned without proof of delivery to us.
Please note that a 20% restocking fee will be charged. For warranty information, refer to the warranty terms and conditions above. Returned products must be in new condition, in original packaging, and include all original accessories. Products that show signs of misuse or excessive use cannot be returned. This includes but is not limited to:
- Exposure to the elements for extended periods.
- Failure to maintain as described in the user manual.
- Commercial or institutional use.
- Altered or damaged components.
- Missing parts or components.
- Repairs or attempted repairs by unauthorized persons.
Returns without prior authorization from INVAN CORPORATION may be confiscated.
Note: For products shipped outside mainland China, all sales are final.
To obtain return authorization, use the Contact Us page on this website.
Monday to Friday, 9:00 AM to 4:00 PM Beijing time. You can also write to us at:
INVAN Corporation
Building 175, Zhuangshi Street, Town District, Ningbo City, Zhejiang Province,
China, 315600
This policy gives you specific legal rights. INVAN Corporation reserves the right to change its return and exchange policies at any time.
Policy Changes
INVAN Corporation reserves the right to change our privacy policy as needed due to business or customer requirements. Any changes will be posted promptly on our website and will be effective upon posting. This statement and the policies outlined herein are not intended to create any contractual or other legal rights in or on behalf of any party. To the extent not inconsistent with these policies, they are also incorporated into the provisions of our Terms and Conditions.
Questions:
Questions regarding our Terms of Use, Privacy Policy, or other policy-related materials can be directed to our support staff by clicking on the “Contact Us” link, or you can email us at: info@InvanGrills.com